If several documents have been added to the file while offline, the initial synchronization can run very slowly. This is true for all external documents (Word, Excel, scanned images, etc.) and CaseView documents.
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PDF document, for example, Working Papers must sync the entire document as it cannot determine exactly what has changed, only that something has. However, Working Papers is sometimes not able to gather information that specific. Most sync information being transferred between files consists of relatively small pieces of information, a database location with a new value, a new adjustment with a balance, etc. Several factors must be considered when synchronizations are running slowly. If the location of the parent file has changed, the new location can be specified on this screen. Click on the SmartSync status drop-down and select Properties. If the child file refuses go online due to a connection problem, confirm access to the parent file is available.
However, a connection must exist long enough to initiate the sync process, which begins with a connectivity test. SmartSync is intelligent enough to work over slow or dropping connections it will simply wait for a connection to be re-established and continue syncing where it left off. Should a loss of synchronization occur (changes are not transferring out or in), the first step to troubleshoot is to confirm the connection between the parent file and the child is available and somewhat stable.
However, if the _Sync subfolder is lost or damaged, the client file will only be as up-to-date as the last time it was accessed. This should not present a problem as opening the file to see if it is up-to-date will also apply any pending changes. If a client file is not opened, the changes will not be applied. It is important to remember that changes are transferred between sync logs and not through the client files themselves.
Refer to the headings below for more information on the causes of known SmartSync issues.Ĭhanges synchronized but are not applied to the file